Choose how messages reach tenants
When important messages fall back to email and text, quiet hours, and saved replies.
1 min read
Go to Settings → Messages. Only the owner can change these.
- Email an unread important message after: how many hours to wait before emailing (4 by default).
- Text if still unread after: how many hours before the one text (24 by default). Turn on Send the text step once texting is set up.
- Quiet hours: no phone notifications or texts at night unless it's an emergency. They go out when quiet hours end. Email can still go any time.
Tip: Rent reminders use the same path: into the tenant's messages and to their phone first. Past-due reminders are marked important, so unread ones fall back to email, then text.
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