Message tenants from the Inbox

Tenants message you from their tenant page or the PropFlow app instead of texting your phone. Every conversation lands in Inbox, one per tenant and unit, newest first.

Find a conversation

• Needs reply: the tenant wrote last and you haven't marked it Done. The number on Inbox in the menu counts these.
• Unread: messages you haven't opened yet.
• Owes rent: tenants with a balance today, with the amount on each.
• Not on the app: tenants who haven't signed in yet. Invite them from the conversation.
• Pick a property or an owner, or search by name, unit or words in a message.

Reply

1. 1Open the conversation. Type in the box at the bottom. Add photos with the picture button.
2. 2Leave it on To tenant to send it, or switch to Internal note for something only your team sees. Notes show with a dashed yellow border and a lock.
3. 3For something that must be seen, pick Important. If the tenant doesn't open it, they get an email after a few hours, then one text. Emergency also goes out at night.
4. 4Click send. Under each message you see how it went out (for example Push 9:02 · Email 1:05) and Seen once the tenant opens it.
5. 5When it's handled, click Done. A new message from the tenant brings it back.

Start a conversation, or message many tenants

Click New message and pick a tenant, or use Message on any tenant's page. To tell many tenants the same thing (water shut-off, pest control), click Message many, pick Everyone, Owes rent or a property, write it once and send. Each tenant gets it in their own conversation, so replies come back to you one by one.

How tenants hear from you

• With the app: a notification on their phone right away.
• Without the app: an email with a link to read and reply.
• Some tenants can't or won't use the app. On the right of their conversation, set How they hear from you to Email or Text message, and every message goes to them that way.
• Click Invite to the app to email them their tenant page and how to sign in. There's no password; they get a sign-in link by email.

Share a conversation with an owner

1. 1Open the conversation and find Share with the owner on the right.
2. 2Pick the owner, then Dates for everything in a date range or Pick messages to tick just some.
3. 3Choose how long the link works (7, 30 or 90 days), add a note if you want, and click Make share link. It's emailed to the owner if you leave that ticked.

The owner sees a read-only page, never your internal notes. Each time they open it is counted under the link, and Turn off stops it right away. The owner has to still own that property for the link to work.