Ask for a repair
Send a repair request with photos, then follow it and message the office.
1 min read
Something broken? Tell us from your phone. You can add photos or a short video so we bring the right parts.
Heads up: Fire, gas smell or someone hurt? Call 911 first. For other emergencies, call the emergency number shown when you pick Emergency.
- Open your tenant page and tap Request a repair.
- Pick how urgent it is: Emergency (flooding, gas smell, sparks, no heat in winter, no water, can't lock the door), Urgent (no hot water, fridge out, toilet clogged), or Routine (can wait a few days).
- Pick what's wrong, like Plumbing, Heat or AC or Pests.
- Under Tell us more, say what's happening, where, and since when.
- Add photos or a video.
- Say if we can come in when you're not home. Add pets and the best times to come.
- Tap Send request.
Follow your request
Your request shows on your home page. Tap it to see where it's at: Received, Scheduled, Working, Done. When a visit is set, you see the day and time. Type in the box and tap Send message to talk to the office. You can add more photos while it's open.
Questions
It got marked done but it's still broken.
Open the request within 7 days, type what's wrong, and tap Not fixed — reopen.
Will I get a text?
If your landlord has texts set up, you get one when a visit is set or changed and when the work is done.
I moved out. Can I send a request?
No. Repair requests are for current residents. Call the office.
Didn't answer your question?
Contact your property office. Their phone number is at the bottom of every page of your resident portal.