Fix or void a payment

Payments can't be deleted. This keeps a clean record of every dollar. Instead, you fix a payment with Edit…, or mark it void with Void…. Both are on Collections → Payments and on the tenant page's Payments tab.

Fix a payment

1. 1Find the payment and click Edit….
2. 2Change what's wrong: Date paid, Amount ($), Paid by, Method, the reference number, Notes, or the Rent month.
3. 3If you changed the amount, date, payer or month, fill in Why is it being corrected?.
4. 4Click Correct payment (owner) or Send to owner (manager). If you only changed the method, reference or notes, click Save.

When the owner corrects the amount, date, payer or month, the old payment is kept in the history marked "Replaced by a correction". Balances and late fees update. When a manager does it, the change goes to Approvals for the owner. The method, reference and notes save right away.

Void a bounced or duplicate payment

1. 1Find the payment and click Void… (owners) or Request void… (managers).
2. 2Pick Void / bounced or Duplicate.
3. 3Type a reason, like "Check returned NSF".
4. 4Click Confirm (owner) or Send request (manager).

A voided payment no longer counts toward the balance, so the tenant owes that money again. To see voided payments, set the status filter on Collections → Payments to Void / duplicate.