Record a rent payment

Record every payment you receive: cash, money orders, checks, Zelle and so on. This updates the tenant's balance, the rent roll and the delinquency list.

1. 1Click Record payment. It's on Collections → Payments, the rent roll and each tenant's page.
2. 2Pick the Unit and tenant. Current tenants, people moving in soon, and past tenants who still owe are listed. PropFlow shows this month's tenant share and their balance.
3. 3Choose Rent payment or Security deposit.
4. 4Enter the Amount ($) and the Date paid. The date can't be in the future.
5. 5Set Paid by to Tenant, or to HAP / housing authority for a housing assistance payment.
6. 6Pick the Method (Cash, Money order, Check, Zelle and so on) and add the Check / ref # if there is one.
7. 7For rent, pick the Rent month the money is for. A late payment for October still goes to October.
8. 8If one payment covers more than one month, click Split across months and enter how much goes to each month. The months must add up to the payment.
9. 9Add Notes if you like, then click Record payment (or Record deposit).

Waiving a late fee

On a tenant's rent payment, the owner can check Waive the late fee for this month. This removes any late fee already charged for that month. A manager sees Ask the owner to waive the late fee for this month instead. That sends a request to Approvals, and nothing changes until the owner approves.