Message the office
Ask a question, report a problem or send photos to the office, and get answers in one place.
1 min read
Tap Message the office on your tenant page. Write your message and tap send. Add photos with the picture button. You'll see Seen once the office has read it.
In the PropFlow app, tap Turn on when asked so you get a notification when the office answers. Without the app, we'll email you when there's a new message.
Heads up: For emergencies like fire, flooding, a gas smell or no heat in winter, call the emergency number on your tenant page. Don't wait for a message.
Your messages are kept with your property's records, and the office may share them with the owner of your property. If you'd rather get messages by email or text, ask the office.
Didn't answer your question?
Contact your property office. Their phone number is at the bottom of every page of your resident portal.