What each team role can see and do
Owner, property manager, accountant and maintenance roles, plus the simple portal view.
1 min read
Each person on your team has one role. The role decides what they see and what they can change. Set roles in Settings → Team.
- Owner (Co-owner when you invite one): full control, including approvals, settings and the team. Only owners can import, add properties, change rent rules and edit lease wording.
- Property manager: runs the properties. Records payments, moves tenants in and out, handles repairs. Changes to money already on the books, like voids and late-fee waivers, go to the owner for approval. See Approvals.
- Accountant (read-only): sees everything, changes nothing.
- Maintenance: work orders only. Sees requests, the unit and the tenant's phone. No rent or balances. Their menu has Work orders, Make-ready, Recurring tasks, Inspections, Units, Vendors and Share application. See The maintenance team view.
The simple portal
Managers and accountants can be given the simple portal. It's a short menu for people who only do everyday tasks: Home, Record a payment, Move in a tenant, Payments log, 7-day notices, Evictions, Rent roll and Share application.
An accountant on the simple portal doesn't see the buttons that record things (Record a payment, Move in a tenant, Evictions, Share application).
- Go to Settings → Team.
- Next to the person's name, change Full view to Simple portal (or back).
Questions
Can a manager approve their own void?
No. Voids and waivers they send go to Accounting → Approvals for an owner.
Why can't a maintenance tech use search?
Search shows tenants and balances, so it's for office staff only.
Didn't answer your question?
Contact support and a real person will reply within one business day.