See who owes and for how long

The Delinquency page is your collections list. It shows everyone who owes money, how long they've owed it, and what's happening next. Check it a few days after rent is due and again each week.

Open the report

1. 1Go to Collections → Delinquency.
2. 2Read the totals across the top: Tenants owe, Over 30 days, Over 90 days, HAP owed (the part the housing authority still owes you) and Moved out, still owe (after deposits).
3. 3Use the filter buttons to narrow the list: Everyone, Living there, Over 30 days, Over 60 days, Over 90 days, No notice yet, Promised to pay, Broke a promise, HAP owed or Moved out. Each shows how many people match.
4. 4Use the Sort menu to order by Most owed, Oldest first, Property, Longest since paid or Longest since a note.
5. 5Type in Find a tenant, unit or property to jump to one person.

What each row tells you

• Owes: the tenant's balance, split by age (0–30, 31–60, 61–90, 90+ days). Payments always count against the oldest charges first.
• HAP owed: housing assistance that came in short, and which months. It is not part of the tenant's own balance.
• Status: no notice, notice made or served, eviction open, or moved out. Any promise to pay shows here too.
• Latest note: the last call, text or visit you logged. Click Log to add one. See Log calls and promises to pay.
• Next step: Send 7-day notice, Start eviction (once a notice exists), Case (eviction already open) or Open (the tenant's page).

Make notices for many tenants at once

1. 1Tick the box next to each tenant (or the box in the header to pick everyone shown who can get a notice). Moved-out tenants and tenants already in eviction can't be picked.
2. 2A bar appears at the bottom. Check the Date on the notices (today or earlier this month).
3. 3Click Make N notices. PropFlow makes them and opens them ready to print. See Send 7-day notices.